VoIP Services
Modern Business VoIP
& Unified Communications
Voice, Video, Messaging, SMS & Collaboration in One Cloud Platform
Thank you for considering Carson Telecom Inc. as your unified communications provider. Since 2009, we’ve built our reputation on delivering reliable, high‑quality cloud communication solutions backed by exceptional customer service. More than 10,000 businesses trust us to manage their most critical communication systems — and we work every day to earn that trust.
Our cloud‑based VoIP and UCaaS platform brings together voice, video, messaging, collaboration, mobility, and contact center tools into one seamless, easy‑to‑use solution. Designed for today’s mobile and distributed workforce, our platform empowers your team to stay connected from anywhere, on any device.
Unlimited Calling 
Mobile App Access
SMS & Team Chat 
Geo-Redundant Reliability
Why Businesses Choose Carson Telecom
10,000+
Businesses Served
Since 2009
Trusted Telecom Partner
99.99%
Reliable Infrastructure
Local Support
US-Based Engineers
→ A Feature‑Rich, Highly Reliable Cloud Platform
Our solution integrates the collaboration and productivity tools your business needs into one unified, mobile‑friendly platform. It’s as robust as it is intuitive — eliminating fragmented tools and simplifying communication across your organization.
→ Flexible, Cost‑Effective, and Built for Mobility
More flexible and affordable than traditional phone systems, our UCaaS platform supports remote work, hybrid teams, and multi‑location businesses with ease.
→ Open Platform with Powerful Integrations
We integrate with today’s leading business applications and give customers the flexibility to customize workflows and processes.
→ White‑Glove Service & Unlimited Local Support
Our support is delivered by regional, state‑side engineers — never outsourced overseas. When technology fails, our team is close by and ready to respond quickly. We’ve perfected the white‑glove experience, ensuring smooth onboarding, stress‑free implementation, and ongoing support you can count on.
A Complete Unified Communications Platform
Our end‑to‑end UCaaS solution includes far more than traditional VoIP phone service. It unifies:
- Voice
- Video
- Messaging
- Collaboration
- SMS
- Conferencing & online meetings
- Chat & screen sharing
- Contact Center
- Productivity tools
- Mobile applications
- And more
Everything your business needs to communicate efficiently — all in one place.
UC Client Features
Work From Anywhere
• Softphone calling
• Click‑to‑call
• Unified interface
• Enterprise contacts & presence
• Individual, group, and private chat
• Zero‑configuration setup
• Video meetings with screen sharing
• Tasks, notes, and productivity tools
Voicemail & Recording
• Voicemail‑to‑email
• Voicemail transcription
• Call recording
Mobile Application
- Make and receive calls from anywhere in the world
- Instant mobile onboarding via QR code
- Access enterprise contacts
- Seamless integration with corporate phone system
- Fully connected, fully mobile
Voice Features at a Glance
- Unlimited local & long‑distance calling
- Contact Center with analytics & reporting
- Multi‑layer auto attendants
- Dial‑by‑name directory
- Hot desking
- Dynamic caller ID
- SMS‑enabled DIDs
- Find me/follow me
- Business hours, after‑hours & holiday routing
- 3‑ and 4‑digit dialing
Stability & Reliability Features
• Automatic rerouting during power or internet outages
• Geo‑redundant infrastructure
• Prioritized voice (QoS)
• Remote configuration changes
• LTE failover
Datacenter Locations: Las Vegas, NV | Dallas, TX | Grand Rapids, MI | Ashburn, VA | Philadelphia, PA
Management Features
- Admin portal
- Detailed call activity
- Call history
- Paperless invoicing
Benefits to Your Business
Productivity
• Never miss a call — ring all endpoints automatically
• Route calls to any number or location
• Communicate anywhere, anytime, on any device
• Seamless mobile integration
• Voicemail transcription for faster response
• Unified voice, chat, video, and screen sharing
Reduced Costs
• No phone system hardware to buy or maintain
• No proprietary equipment
• Always up‑to‑date with the latest features
• Consolidate voice and data onto one network
Highly Reliable
- Five geo‑redundant datacenters
- Virtually eliminates outages and reduces latency
Scalable for Any Size Business
- Add users instantly — no technician required
- Manage features through a user‑friendly portal
- Supports both small offices and large multi‑site deployments
VoIP & UCaaS FAQ
VoIP (Voice over Internet Protocol) allows you to make and receive phone calls using your internet connection instead of traditional phone lines. This enables greater flexibility, mobility, and cost savings while delivering enterprise‑grade call quality.
UCaaS (Unified Communications as a Service) combines voice, video, messaging, collaboration, and mobility tools into one cloud‑based platform. It replaces fragmented communication tools with a single, unified solution.
No. Our platform works with desk phones, mobile devices, and desktop apps. You can use existing equipment when compatible, or we can provide new devices if needed.
Absolutely. Employees can make and receive calls from anywhere in the world using their mobile device, laptop, or desk phone — all with the same business number.
Yes. Our platform is supported by five geo‑redundant datacenters, automatic failover, prioritized voice (QoS), and LTE backup options. This ensures maximum uptime and consistent call quality.
Your system automatically reroutes calls to mobile devices or alternate numbers. With LTE failover options, your business stays reachable even during outages.
Yes. All support is delivered by our regional, state‑side engineers and technicians — never outsourced overseas.
Easily. Add or remove users instantly through our admin portal — no technician required.
Yes. Our UC client includes video conferencing, screen sharing, chat, tasks, notes, and more — all in one unified interface.
Yes. We can port your existing numbers to our platform with no disruption to your business.
It does. Our text‑enabled DIDs allow your business to send and receive SMS messages directly from the platform.
Yes. Our platform uses encrypted communication, secure datacenters, and industry‑standard security protocols to protect your data and calls.
Most deployments are completed quickly thanks to our streamlined onboarding process and zero‑configuration setup. Timelines vary based on the size of your organization, but we always ensure a smooth, stress‑free transition.