VoIP Services
Thank you for considering
Carson Telecom Inc. as your
unified communication
(UC) provider.
Carson Telecom Inc. offers a cloud-based collaboration platform
that’s feature-rich and exceedingly reliable.
Since 2009, Carson Telecom Inc. has built our reputationon delivering reliable, quality cloud communicationssolutions, paired with unparalleled customer service.
This is why our solution integrates the collaboration and productivity tools you need in one highly mobile platform that’s as easy-to-use as it is robust. Carson Telecom Inc’s team of talented and dedicated employees are ready to go above and beyond to make you happy, and we intend to earn your business each and every day of the year.
More than 10,000 business customers trust us to manage their most critical cloud applications. We sincerely hope you’ll join them.
Why do companies choose Carson Telecom Inc?
More flexible and cost-effective than traditional office phone systems, our solution empowers today’s mobile and distributed workforces to stay connected from anywhere, and on any device.
Carson Telecom Inc. provides an open platform that integrates with today’s leading business apps, while giving customers the flexibility to customize their own processes.
Our end-to-end UCaaS platform offers much more than traditional office phone systems or VoIP business phone service. It includes a comprehensive set of business capabilities that unifies voice, video, messaging and collaboration, SMS, conferencing and online meetings, chat, screen sharing, Contact Center, productivity enhancements, and more.
Unlimited local support
Our support is provided by our regional state-side engineers and technicians. What does that mean for you? Our customers are not treated as a number nor do they have to interact with a nameless, faceless overseas customer support organization in another time zone! Technology fails from time to time so knowing our support staff are a stone’s throw away ensures any and all issues will be resolved efficiently and without delay.
We have perfected the white
glove treatment—it’s what you can expect when doing business with Carson Telecom Inc.
It is our belief that an implementation done correctly translates into greater customer satisfaction and less anxiety for all involved.
Service overview
UC Client
- Work from anywhere, anytime
- Enterprise contacts and user presence
- Softphone calling
- Click to call
- One, unified interface
- Chat (individual, group, and private)
- Eliminate costly, fragmented tools
- Zero configuration
- Video meetings with screensharing
- Productivity enhancement tools, e.g. tasks, notes
- Voicemail – vmail to email and vmail transcription
- Call Recording
Mobile Application
- A desk phone in their pocket
- Fully connected, wherever they go
- Instant mobile onboarding (QR Code)
- Simplified mobile onboarding
- Enterprise contacts
- Make and take calls on the go (from anywhere in the world)
- Instant mobile onboarding (QR Code)
Voice features at-a-glance
- Unlimited calling local and long distance
- Contact Center with detailed analytics and reporting
- Multi-layer auto attendant(s)
- Dial By Name Directory
- Hot Desking
- Dynamic Caller ID
- Text enabled DIDs supporting SMS
- Find me/follow me (digital assistant)
- Call routing based on business hours, after hours and holiday hours
- Three and four digit dialing
- Speed Dial
- Page and intercom
- Holiday routing and holiday auto attendant
- Caller ID Blocking
- Call Park
- Simultaneous ring
- Electronic faxing, fax to email
- Attended and unattended call transfer
- Call Forwarding
- Conference bridge
- Call hold, customized music on hold
- Commercial(s) on hold by location or call queue
- Busy lamp fields (BLF)
Stability features
- Automatic rerouting in the even of a power failure and/or internet outage
- Geo-redundant infrastructure
- Prioritized voice (QOS) with router
- Remote configuration changes
- LTE Failover
Management features
- Admin portal
- Detailed call activity
- Call history
- Paperless invoices
Benefits to your business
Productivity
Our cloud communications solution makes your workforce more productive—never miss a business call!
- Ring all your end points automatically (desk phone, mobile, etc.) with every call and in the event that you don’t answer, we can route calls to any number you choose (branch office, automated attendant, mobile number, etc.)
- Communicate virtually anywhere, anytime, and on any device—creates a more flexible workforce
- Enable mobile devices to interact seamlessly with your corporate phone system
- Transcribe voicemail messages to text and/or email, allowing for more efficient voicemail management
- Integrate voice, chat, video conferencing and screen sharing thereby extending reach and increasing productivity
Reduced costs
No phone system hardware to buy, install, manage, upgrade or replace
- Reduce infrastructure maintenance and operating costs with no additional hardware to purchase
- No more proprietary equipment to worry about
- Your communications infrastructure is always current and up-to-date with the latest features and functionality
- Consolidate voice and data onto a single network
Highly reliable
Our unified communications platform is purpose-built for reliability
- Our five geo-redundant state-of-the-art datacenters virtually eliminate outages and reduce latency
- Highly scalable
- Your communications infrastructure is always available to you in the cloud
Simplified Scaling And Management Across The Country
Our platform scales according to your business needs
Order service based on exactly the number of employees in
your organization who require services.
Ordering additional service is easy and can be done online—
no technician or special expertise required.
Manage service and features using our user-friendly portal.
Easily service large and small locations.
DATACENTER LOCATIONS | Las Vegas, NV | Dallas, TX | Grand Rapids, MI | Ashburn, VA | Philadelphia, PA
