Sharpen: The Agent-First Contact Center Platform

Sharpen is an agent-first contact center solution. Their most significant focus is providing agents the contact center tools that they need to be successful. They have found that agent experience directly correlates to customer experience, and this experience has remained flat for the past 20+ years. This is why they want to directly impact the life of an agent and improve their day in the life by giving them the necessary tools, simplify their job, and make sure they get the data and metrics at their fingertips. They can perform their job effectively and efficiently, so their satisfaction directly impacts customer satisfaction.