Carson Telecom Inc.

Callcenter-Power

Improve CX and reduce costs in your call center

Transform your call center operations and exceed the expectations of your customers with best-in-class outsourcing, call center consulting, and technology enablement services.

Integrate advanced technology, strategic outsourcing, and meticulous planning in your call center to achieve incredible results.

Achieve strategic objectives with an optimized call center.

In today’s world, communication is key, whether it’s reaching out to customers, handling sales inquiries, or providing support. But for many companies, running their call centers in-house or outsourcing to under-performing partners is costly, stressful, and challenging to get right, ultimately putting key contracts at risk.

That’s where we come in. For over 30 years, we’ve been helping call centers optimize their performance through outsourcing, consulting, and technology services, saving at-risk contracts and achieving outstanding results:

Improved Customer Quality : Overall quality improved by nearly 30%, year over year.

Significant Cost Savings: Saved client over $40 million through negotiations.

Growth in Service Operations: 20% growth month over month for first 24 months.

Let us power your call center with best-in-class solutions.

As a call center outsourcing, consulting, and technology enablement firm, we know exactly what it takes to establish an efficient center of excellence. With expertise in every area of the call center business from recruiting and staffing to reporting and data analytics, we have best-in-class solutions that meets the needs of your business and your customers.